Shipping policy
Shipping Policy
Last updated: May 20, 2026
How We Ship
At Velo Supply Company, our products are sourced from a curated network of trusted suppliers. Because of this, shipping times, carriers, and costs may vary depending on the product and supplier fulfilling your order.
Processing Time
Most orders are processed within 1–3 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate shipping notification with tracking information once your order has shipped.
Estimated Delivery Times
Domestic orders typically arrive within 5–10 business days after shipment. Delivery times may vary based on your location and the fulfilling supplier. While we do our best to ensure timely delivery, these are estimates and not guarantees.
Shipping Costs
Shipping costs vary by product and supplier. Some products may qualify for free shipping, while others will have a shipping charge calculated at checkout based on your order and delivery location. Any applicable shipping charges will be clearly displayed before you complete your purchase.
Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow 24–48 hours for tracking to update after you receive your shipping notification.
Multiple Shipments
Some orders may ship in multiple packages from different locations. If this applies to your order, you will receive separate tracking numbers for each shipment.
Shipping Restrictions
Shipping availability varies by product and supplier. While some of our suppliers ship within the contiguous United States only, others may ship to Alaska, Hawaii, and international destinations. Some suppliers may not ship to P.O. boxes or APO/FPO addresses. Available shipping options will be displayed at checkout based on your delivery address and the specific products in your order.
Questions or Concerns
If you have any questions about your shipment or haven't received your order within the estimated timeframe, please contact us at custserv@velosupplycompany.com and we'll be happy to help.